Refund policy

Return policy

We offer a 30-day return period. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, unworn, with all tags and in its original packaging. You will also need to provide a receipt or other proof of purchase.

To start the return process, contact us by email at cntrlhoops@gmail.com.

If your return request is approved, we will send you a return shipping label and instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, you can contact us by email at cntrlhoops@gmail.com.

Damaged, defective or incorrect items

Please inspect your order immediately upon receipt. If an item is defective or damaged, or you received an item different from the one you ordered, contact us as soon as possible so we can assess and resolve the issue.

Exceptions and non-returnable items

Unfortunately, items purchased on sale and gift cards cannot be returned.

Exchanges

The quickest way to get the item you want is to return your current item and, once the return is approved, place a separate new order.

30-day right of withdrawal in the European Union

Notwithstanding the conditions above, if an item is delivered within the European Union, you have the right to cancel your order or return it within 30 days of receiving the item, without giving a reason.

The returned item must be in the same condition as when you received it: unused, unworn, with all tags and in its original packaging. You will also need to provide a receipt or other proof of purchase.

Refunds

Once we have received and inspected your returned item, we will let you know whether your refund has been approved.

If your refund is approved, the funds will automatically be refunded to the original payment method used for your order within 10 business days.

Please note that your bank or card issuer may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us by email at cntrlhoops@gmail.com