Terms of service
TERMS OF SERVICE
Last updated: 24 September 2026
1. GENERAL INFORMATION
Welcome to CNTRL HOOPS.
CNTRL HOOPS is the brand and online store name operated by:
MB Sentral gm
Company registration number: 308153403
Registered office address: Pasakų g. 3-1, LT-10105 Vilnius, Lithuania
Email: cntrlhoops@gmail.com
Phone: +370 671 16115
Website: cntrlhoops.com
In these Terms of Service, the terms “CNTRL HOOPS”, “we”, “us” and “our” refer to MB Sentral gm.
These Terms of Service (the Terms) govern the use of our website, online store, their content, features, products and other services we provide (collectively, the Services).
By using the website or placing an order, you confirm that you have read these Terms, the Privacy Policy, the Return and Refund Policy and other applicable rules published on the website.
If you do not agree to these Terms, you should not use our Services.
2. ACCOUNTS AND INFORMATION PROVIDED
When using the website or placing an order, you may be asked to provide information including your first name, surname, email address, phone number, shipping and billing addresses and payment information.
You undertake to provide accurate, current and complete information.
If you use a customer account, you are responsible for keeping your login details confidential and for actions taken through your account.
You may not use the website for unlawful or fraudulent purposes or in ways that infringe the rights of others.
3. PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices and other information are as accurate as possible.
However, the actual colour or appearance of a product may differ slightly from the image on screen due to the device used, display settings, lighting, manufacturing process or other objective factors.
Minor manufacturing variations that do not affect a product's functionality and are not considered a lack of conformity under applicable law are not, in themselves, considered defects.
We reserve the right to change our product range, descriptions and availability.
Product quantities may be limited.
4. ORDERS
By placing an order, you make an offer to purchase the selected products under these Terms.
After receiving an order, we may send an automated acknowledgement that the order has been received.
An order is considered accepted when we confirm it and/or begin fulfilling it, unless applicable law provides otherwise.
We reserve the right to decline to fulfil an order if:
- the product is no longer available;
- an obviously incorrect price has been displayed;
- payment cannot be verified;
- incorrect or insufficient information has been provided;
- we have reasonable grounds to suspect fraud or unlawful activity;
- fulfilling the order would violate the law.
In such a case, we will inform the customer and, if payment has already been made, refund the relevant amount.
5. PRICES AND PAYMENTS
Product prices are displayed in the currency selected on the website.
Unless expressly stated otherwise, the product price shown to the consumer is the final product price including applicable taxes, to the extent required by applicable law.
Shipping costs and other additional charges, if applicable, are stated before the order is finally submitted.
We may change prices at any time, but an order that has already been confirmed is subject to the price confirmed when the order was placed.
Payments may be processed through Shopify Payments, banks or other third-party payment service providers.
By providing payment information, you confirm that you are entitled to use the selected payment method.
6. DISCOUNTS AND PROMOTIONS
We may occasionally offer discounts, promotions, discount codes or special offers.
Unless stated otherwise:
- a limited number of discount codes may apply to each order;
- discount codes cannot be exchanged for cash;
- promotions may be valid for a limited time or a limited quantity of products;
- individual promotions may be subject to additional conditions.
Promotion conditions cannot restrict rights granted to consumers by mandatory law.
7. DELIVERY
We deliver orders to the countries and territories specified on the website.
The estimated delivery time is provided on the website, when placing an order or in the order confirmation.
Delivery times may depend on:
- the selected shipping method;
- the delivery country;
- the carrier;
- customs procedures;
- holidays;
- pre-orders;
- other circumstances beyond our control.
If no specific delivery date has been agreed, products are delivered within the period prescribed by law.
Until the products have been handed over to the consumer or a third party designated by them, we bear the risk of accidental loss or damage, except where the law provides otherwise.
If the customer independently chooses a carrier that we did not offer, different statutory rules on the transfer of risk may apply.
8. PRE-ORDERS
Certain products may be sold as pre-orders.
In such cases, we will state the estimated dispatch or delivery period on the product page or when the order is placed.
The delivery date for a pre-order may change due to manufacturing, transport, customs or other circumstances beyond our control.
If a delay becomes significant, we will inform the customer and provide the rights available to them under the law.
9. 14-DAY RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT
If you are a consumer in the European Union or another territory where a similar right applies, you generally have the right, within 14 days of receiving the product, to withdraw from a distance sales contract without giving a reason.
To exercise this right, you must clearly inform us of your decision to withdraw from the contract.
Contact:
The customer must return the product in accordance with the procedures and time limits prescribed by law.
Unless stated otherwise in advance or we agree to cover return costs, the direct costs of returning a conforming product are generally paid by the customer.
The right of withdrawal may not apply to exceptions provided for by law, such as products made to the customer's individual specifications or clearly personalised products.
Further conditions are set out in our Return and Refund Policy.
10. DEFECTIVE OR NON-CONFORMING PRODUCTS
These Terms do not restrict consumers' rights regarding defective products or products that do not conform to the contract.
If a product is defective, damaged, does not match its description or otherwise does not conform to the contract, contact us:
If possible, please provide:
- your order number;
- a description of the issue;
- photographs or a video of the product.
Under EU consumer protection rules, new products are covered by a statutory guarantee of at least 2 years for lack of conformity. Depending on the circumstances, the consumer may have the right to request repair, replacement, a price reduction or a refund.
These rights are separate from any additional commercial guarantee offered by us or the manufacturer.
11. RETURNS AND REFUNDS
The conditions for returns are set out in more detail in our Return and Refund Policy.
If the customer lawfully withdraws from the contract, refunds are made in accordance with the procedures prescribed by law.
We may withhold a refund until we receive the returned product or the customer provides proof that it has been sent, where permitted by law.
The consumer is liable only for any reduction in the product's value resulting from handling that was not necessary to establish its nature, characteristics and functioning, to the extent provided by law.
12. INTELLECTUAL PROPERTY
All material on the website, including:
- the CNTRL HOOPS name and logo;
- product designs;
- photographs;
- videos;
- graphic elements;
- texts;
- illustrations;
- website design;
- advertising materials,
belongs to MB Sentral gm, its licensors or the relevant lawful owners and is protected by applicable intellectual property law.
Without our prior written permission, this content may not be copied, distributed, modified, resold or otherwise used for commercial purposes.
13. REVIEWS AND USER CONTENT
If you submit a review, photograph, video, comment or other content to us, you confirm that you have the right to submit it.
You may not submit content that:
- infringes another person's copyright, trademark or other rights;
- is unlawful;
- is misleading;
- is defamatory, threatening or discriminatory;
- contains malicious software.
If we use content for marketing or other commercial purposes, we do so only to the extent permitted by applicable law and the rights or consents you have granted.
14. THIRD-PARTY SERVICES AND LINKS
Our website may use or provide third-party services, including Shopify, payment service providers, delivery companies, analytics, marketing or other technology services.
The website may also contain links to third-party websites.
We do not control the content of third-party websites and are not responsible for their activities, except where mandatory law imposes such responsibility on us.
Before using third-party services, we recommend reading their terms and privacy policies.
15. SHOPIFY
Our online store operates on the Shopify e-commerce platform.
Shopify provides the technological infrastructure for our online store, but the seller of the products and the party to your sales contract is MB Sentral gm, unless expressly stated otherwise.
Shopify may process certain data about you under its privacy policy and applicable terms of service.
16. PRIVACY AND PERSONAL DATA
We process personal data in accordance with our Privacy Policy and applicable data protection law, including the General Data Protection Regulation (GDPR), where applicable.
Information about:
- what data we collect;
- why we collect it;
- who we share it with;
- how long we retain it;
- what rights you have,
is provided in our Privacy Policy.
17. PROHIBITED USE OF THE WEBSITE
You may not use the website:
- for unlawful purposes;
- for fraud;
- to infringe our rights or those of third parties;
- to attempt to gain unauthorised access to our systems;
- to distribute viruses or other harmful code;
- to collect other people's data unlawfully;
- to interfere with the operation of the website;
- to impersonate another person or organisation;
- to engage in other activities that violate the law.
We reserve the right to restrict or suspend access to the website if we reasonably believe that these Terms or the law are being violated.
18. ERRORS AND INACCURACIES
Technical, typographical or other errors may occasionally appear on the website relating to:
- prices;
- product descriptions;
- availability;
- promotions;
- delivery;
- other information.
We have the right to correct such errors.
If an error materially affects an order that has already been placed, we will inform the customer and act in accordance with applicable law.
19. LIABILITY
We are not liable for losses arising from circumstances that we could not reasonably control or foresee, to the extent that such a limitation of liability is permitted by law.
However, no provision of these Terms:
- excludes;
- reduces;
- restricts
consumers' rights or our liability where such rights or liability cannot be excluded or restricted under mandatory law.
20. FORCE MAJEURE
We are not liable for failure or delay in performing our obligations if it is directly caused by circumstances reasonably beyond our control, such as:
- natural disasters;
- war;
- riots;
- actions of public authorities;
- transport or customs disruptions;
- large-scale communications or technology disruptions;
- epidemics;
- strikes;
- other force majeure events.
In such cases, we will endeavour to resume performance of our obligations as soon as possible.
21. CHANGES TO THE TERMS
We may update these Terms periodically.
The latest version of the Terms is always available on our website.
If changes are material and the law requires customers to be informed separately, we will do so in accordance with the procedures prescribed by law.
Orders are subject to the Terms in force when the order was placed, unless the law provides otherwise.
22. GOVERNING LAW
These Terms are governed by the law of the Republic of Lithuania.
However, if you are a consumer, this choice does not restrict the mandatory consumer protection rights granted by the law of your country of residence that cannot be waived by contract.
23. DISPUTE RESOLUTION
If you have a complaint or claim regarding a product, order or our Services, first contact us:
We will endeavour to resolve the dispute directly and amicably.
If the dispute cannot be resolved, the consumer may exercise the rights granted under the laws of the Republic of Lithuania and the European Union to contact a competent consumer dispute resolution authority or court.
These Terms do not restrict the consumer's right to use the out-of-court dispute resolution methods available to them.
24. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.
An invalid provision applies to the extent permitted by law.
25. ENTIRE AGREEMENT
These Terms, together with our:
- Privacy Policy;
- Return and Refund Policy;
- Shipping Policy;
- other rules expressly stated on the website
constitute the general conditions for using our online store and purchasing products.
If special conditions are specified for a particular promotion, product or service, they apply together with these Terms.
26. CONTACT AND SELLER INFORMATION
The online store CNTRL HOOPS is operated, and its products are sold, by:
MB Sentral gm
Company registration number: 308153403
Registered office address: Pasakų g. 3-1, LT-10105 Vilnius, Lithuania
Brand / store name: CNTRL HOOPS
Email: cntrlhoops@gmail.com
Phone: +370 671 16115
Website: cntrlhoops.com
For questions about orders, returns, products, these Terms or any other matters, contact us using the details above.